Who the solution is for
The solution is intended for businesses seeking to automate customer service and data processing, particularly in e-commerce, finance and healthcare. Their customers will also benefit from the project's outcomes.
Kruko Global sp. z o.o. is implementing "Voicesphere platforma AI do automatyzacji obsługi klienta" (Voicesphere AI platform for customer service automation), co-funded by the European Union under the European Funds for Podkarpackie 2021–2027 programme, Measure 1.1 Research and Development.
Project objective
The project aims to develop Voicesphere, an AI platform that uses natural language processing to automate customer service. Research and development focus on reducing the computing resources and energy required by language models, automating data processing, and maintaining conversation context to deliver personalised responses.
Project activities
- 01
Developing an AI model architecture that matches model size to query complexity to reduce energy consumption.
- 02
Automating database processes, including retrieving and processing data from external systems, mapping data, and detecting and resolving data conflicts.
- 03
Developing a module that maintains conversation context and personalises responses using the history of user interactions.
- 04
Integrating the research results into Voicesphere and testing the platform's functionality, performance and stability under conditions similar to real-world use.
The project also includes the purchase of three laptops to support research and development.
Expected outcomes
The project will deliver a product innovation: the Voicesphere platform, combining customer service automation, data integration and conversation context management.
Expected benefits include more efficient and personalised customer service, lower computing and energy requirements for AI models, and the ability to scale the solution as query volumes grow.
- Total project value
- PLN 3,806,588.81
- EU contribution
- PLN 2,542,642.00
- Project number
- FEPK.01.01-IZ.00-0043/24
- Implementation period
- 1 Jun 2025 – 30 Sep 2027
- Project location
- Borowa 51B, Rzeszów, Poland